Terms & Conditions

When goods will be sent by carrier?

It is most important that you read the advice we give about receiving goods that are sent to you by carrier BEFORE you confirm your order. Click here to see that advice or read the Terms and Conditions section.

For how long are the prices valid?

We no longer produce a printed catalogue and this website is the primary reference point for SAILSetc prices which we retain until a cost change prompts adjustment, errors and omissions excepted. However, we reserve the right to amend design specifications and prices where necessary at any time.

VAT – export outside the European Union?

The rate of VAT in the UK is currently 20%. Prices on this website include VAT as appropriate at the 20% rate. When goods are to be sent out of the European Union we may deduct the VAT element of the price. Currently this reduces the price by 16.67%.

Cancellation?

Provided it is confirmed in writing you may cancel your order for goods, but not custom made goods, up to seven working days after their delivery. Should you wish to do so we ask you to return the goods at your own expense, taking care to pack them appropriately, and to use a recorded delivery service. We reserve the right to deduct reasonable charges from your credit to cover the cost of re-packaging goods.

Goods not arrived?

Except for masts and boats, unless you request a tracked and guaranteed delivery service, your goods will be sent by normal mail services which give no guaranteed delivery date. Until the goods have been in transit for more than 4 weeks we will not send replacement goods unless you agree to pay for the replacement goods, packing and carriage in full. This is because the mail service will not reimburse us until they are satisfied the goods are lost.

 

Terms & Conditions Continued

this information

is for SAILSetc customers who have purchased goods that will be delivered using a carrier service

is advice about what you should do when the goods are delivered

is designed to ensure SAILSetc customers receive goods in perfect condition and avoid finding themselves in a situation where they have agreed to accept goods that are damaged.

when goods are packaged by SAILSetc to be sent by carrier
We take care to ensure our products are as well designed and made as possible. We want them to arrive with you in perfect condition so we spend a lot of time and effort packing them properly. The cost of this in time and materials may seem high but we think it is a worthwhile investment, for us and for you, as it helps to make sure that you receive the goods you want in good condition.

when the goods are in the hands of the carrier
Once the goods we have made for you are packed and collected by the carrier they are subject to various standards of handling over which we have no control. Some of that ‘handling’ is bound to result in damage to the contents. We are aware that, from time to time, the state of the packages and their contents on arrival speak volumes for the mistreatment they have received on their journey.

when the goods arrive at your door
In almost all cases the person who delivers the goods to you will require you to sign something to record the delivery. 

However what you mean when you sign will vary depending on who is the carrier

NEVER sign to show the goods have been received in good condition

Your action will determine whether a claim against the carrier for goods damaged in transit will succeed or fail

There are several differences to take into account depending on who is the carrier.

when goods are sent by Business Post –  packages sent within the UK
Business Post ask you to sign to acknowledge the condition of the goods on delivery. We advise the following:

when the packaging is damaged

in our experience Business Post delivery men will inform you when the packing is damaged

do not accept the goods

when the packaging is not damaged

in our experience this does not mean the goods are not damaged

sign NOT CHECKED

when goods are sent by TNT -  packages under 2 metres long outside the UK
TNT ask you to sign to acknowledge the condition of the goods on delivery. We advise the following:

when the packaging is damaged

do not accept the goods

when the packaging is not damaged

in our experience this does not mean the goods are not damaged

sign NOT CHECKED

 

when goods are sent by UPS –  packages over 2 metres long outside the UK
UPS do not ask you to sign to acknowledge the condition of the goods on delivery. Your signature means only that you have received the goods. Nevertheless we advise the following:

when the packaging is damaged

do not accept the goods

when the packaging is not damaged 

first - check the packaging
Please inspect the packages for signs of damage very carefully before unpacking the goods. We almost always use new packing boxes and tubes. Wear and tear on the packages is a sign they have been abused in transit. Puncturing of cardboard boxes may be over a small area only but may penetrate deep into the box. The black or grey PVC drainpipe that we use for mast packaging will spring back to its original straight shape after having been bent. The contents will almost invariably be badly damaged but the exterior of the pipe may only show a white/light coloured crazing in the area where it has been crushed or bent.

Evidence of damage to the packaging is helpful in supporting a claim against the carrier. Make notes to record any areas where damage has occurred. Photographs in electronic form are especially useful.

next - check the contents
It is possible the contents of the packages have been damaged even though the exterior of the packages shows no damage.

Please unpack and inspect the goods immediately you have received them. If they are damaged in any way you should inform the SAILSetc office as soon as possible. Again photographs in electronic form are especially useful.

when goods have been damaged in transit
If you have indicated that the goods have been received in good condition we will be unable to make any claim on your behalf against the carrier.

If you have refused to receive the goods or have indicated that the goods have been damaged, or that they have not been checked, we should be able to proceed with a claim against the carriers. Where it is possible and appropriate we will arrange for a repeat delivery to you.